Springdale Minpaco Online Catalogue Policies

Effective July 9, 2026

These policies apply to purchases, product inquiries, quote requests, special-order requests, customer account activity, shipping, pickup, returns, exchanges, and warranty requests connected to Springdale Minpaco’s expanded online catalogue at:

shop.springdaleminpaco.com

These policies apply to the Springdale Minpaco online catalogue and may differ from in-store purchases, in-store stock items, approved account-customer arrangements, or special terms approved directly by Springdale Minpaco in writing.

  1. Online catalogue order policy

Springdale Minpaco’s expanded online catalogue gives customers access to a much wider range of products than we can physically keep in-store. Catalogue inventory may be held off-site and may not be available for immediate pickup at our Springdale location.

All online catalogue orders are subject to product availability, pricing confirmation, payment confirmation, shipping availability, and order acceptance by Springdale Minpaco.

An online order confirmation does not guarantee final acceptance of an order. If there is a product availability issue, pricing issue, shipping concern, product substitution concern, or other order issue, Springdale Minpaco may contact the customer before proceeding.

  1. Minimum online order policy

A minimum order subtotal of $125 before taxes and shipping applies to online catalogue orders.

Orders below $125 cannot be processed directly through the online catalogue.

Customers looking for items below the $125 online minimum may contact Springdale Minpaco for manual review.

Phone: 709-673-3905
Email: nicksnow@springdaleminpaco.com

For orders under $125, our team may check product availability and, where practical, add the item to a future internal order or regular inventory replenishment order. Once the item arrives at our Springdale store, the customer will be contacted for pickup.

Under-$125 requests are not guaranteed until product availability, pricing, timing, and any applicable terms are confirmed by Springdale Minpaco.

  1. Orders $125 and over

Orders that meet the $125 minimum may be placed through the online catalogue.

For qualifying online orders, customers pay applicable shipping charges at checkout and request eligible items to be shipped directly to their home or business address.

Some products may not be eligible for direct shipping due to size, weight, warehouse availability, product restrictions, special handling requirements, or other fulfilment limitations.

Springdale Minpaco reserves the right to contact the customer before processing an order if additional information, shipping review, product confirmation, or payment confirmation is required.

  1. Product availability policy

Product availability is subject to change without notice.

Catalogue products may be:

  • in stock at an off-site warehouse
  • limited in quantity
  • delayed
  • special order only
  • subject to minimum order quantities
  • discontinued
  • unavailable at the time the order is reviewed

The availability shown online is based on information available at the time of viewing or ordering. It does not guarantee same-day pickup, immediate shipment, or final product availability.

Some products may require additional lead time, minimum order quantities, manufacturer approval, or special shipping arrangements.

Springdale Minpaco may cancel, modify, or hold an order if the product is unavailable, incorrectly listed, affected by manufacturer restrictions, subject to a minimum order quantity, or otherwise cannot be supplied as ordered.

  1. Pricing and payment policy

All prices are listed in Canadian dollars unless otherwise stated.

Online catalogue prices are subject to change without notice due to supplier changes, manufacturer changes, freight changes, currency changes, economic conditions, catalogue updates, or pricing errors.

If a pricing error occurs, Springdale Minpaco may correct the price, contact the customer before processing the order, or cancel the affected item or order.

Payment for online catalogue orders is generally required at the time of purchase unless other account terms have been approved by Springdale Minpaco in writing.

Approved account customers remain subject to their approved account terms, credit limits, payment requirements, and account status.

Applicable taxes will be charged at checkout or invoicing unless a valid tax exemption certificate has been provided and accepted before the order is processed.

  1. Shipping and delivery policy

For qualifying online orders, customers may be able to pay shipping charges at checkout and have eligible products shipped directly to their home or business address.

Shipping charges shown at checkout are based on information available at the time of order and may vary depending on product size, weight, destination, warehouse location, carrier requirements, delivery type, and additional handling requirements.

Some items may require extra handling, special freight, liftgate service, residential delivery review, or other carrier-related charges. If additional charges apply, Springdale Minpaco may contact the customer before the order is processed.

Estimated shipping or warehouse processing times are not guaranteed delivery dates. If a product shows that it usually ships within a certain number of days, that means it is expected to leave the warehouse within that timeframe. It does not mean the product will necessarily arrive at the customer’s address within that timeframe.

Springdale Minpaco is not responsible for delays caused by carriers, weather, supply chain interruptions, incorrect delivery information, product availability changes, or circumstances outside our control.

Shipping to PO boxes may not be available. A physical delivery address may be required for shipped orders.

  1. Shipping damage, missing items, and errors

Shipping damage, missing items, or shipping errors must be reported to Springdale Minpaco within 1 business day of receipt.

If the shipment is visibly damaged when delivered, the customer should note the damage with the carrier at the time of delivery wherever possible.

The customer may be required to provide photos of:

  • the damaged product
  • the packaging
  • the shipping label
  • the packing slip
  • the delivery condition
  • any visible damage

Customers should keep all packaging, labels, and product materials until the claim is reviewed.

Springdale Minpaco will review the issue and work with the appropriate supplier, warehouse, manufacturer, or carrier where applicable.

  1. Pickup policy

Some catalogue items may be ordered into the Springdale Minpaco store for pickup.

Customers should not assume an online catalogue item is physically available in-store unless confirmed by Springdale Minpaco.

For pickup requests, customers should call ahead to confirm product availability, timing, and whether the item is held in-store or off-site.

Springdale Minpaco will contact the customer when an item ordered for pickup is ready.

  1. Returns and exchanges policy

All online catalogue returns must be reviewed and approved by Springdale Minpaco before any product is returned.

Do not ship, courier, mail, or bring back online catalogue items without first contacting Springdale Minpaco and receiving return instructions.

Return approval is not guaranteed. Some products are not returnable.

  1. Return request period

Eligible return requests must be made within 30 days of delivery or pickup.

For shipped orders, the 30-day period begins on the date the order is delivered to the customer’s address.

For pickup orders, the 30-day period begins on the date the customer picks up the item from Springdale Minpaco.

Return requests made after 30 days may be declined.

  1. Conditions for approved returns

To be considered for return, the product must:

  • be unused
  • be in original packaging
  • be undamaged
  • be complete with all parts, manuals, accessories, labels, and packaging
  • be in resellable condition
  • match the quantity and packaging format of the original purchase where applicable
  • be accompanied by proof of purchase
  • be approved by Springdale Minpaco before return

Approved returns must be returned within the timeframe provided by Springdale Minpaco.

Return instructions must be followed carefully. Returns that are sent to the wrong location, sent without approval, returned late, damaged in return shipping, missing packaging, or missing required documentation may be refused.

  1. Restocking fee policy

A 25% restocking fee applies to all approved customer-choice returns.

Customer-choice returns include returns where the customer ordered the wrong item, no longer needs the item, ordered too many, selected the wrong size, selected the wrong product variation, or changed their mind.

If the manufacturer, supplier, or product category requires a restocking fee higher than 25%, the higher restocking fee may apply.

The restocking fee does not normally apply where Springdale Minpaco confirms that the return is required because of:

  • an error by Springdale Minpaco
  • an incorrectly supplied item
  • a confirmed shipping error
  • confirmed shipping damage reported within the required reporting period
  • a manufacturer-approved defect or warranty issue

Return freight, special handling fees, and original shipping charges are the responsibility of the customer for customer-choice returns.

Original shipping charges are non-refundable unless Springdale Minpaco confirms that the return is due to our error, a confirmed shipping error, or another issue for which Springdale Minpaco accepts responsibility.

  1. Non-returnable items

The following items are generally non-returnable:

  • special-order items
  • non-stock items
  • custom items
  • modified or altered items
  • opened items
  • used items
  • installed items
  • damaged items
  • incomplete items
  • clearance items
  • sale items
  • final-sale items
  • products not in original packaging
  • products no longer considered current stock by the supplier or manufacturer
  • products affected by manufacturer restrictions
  • products affected by emergency supply conditions
  • products affected by outbreak-related restrictions, allocation issues, or other extreme circumstances once shipped or billed

Other products may also be non-returnable depending on supplier, manufacturer, safety, hygiene, regulatory, or product-specific restrictions.

  1. Exchanges

Exchanges may be available for eligible defective, damaged, incorrectly supplied, or approved returnable products.

All exchanges must be reviewed and approved by Springdale Minpaco before the product is returned.

Springdale Minpaco may offer replacement, repair, exchange, store credit, account credit, or refund depending on the product, manufacturer policy, supplier approval, and circumstances of the request.

  1. Refund method

Approved refunds will normally be issued back to the original payment method where practical.

For account customers, approved returns may be processed as an account credit.

Refunds, credits, or exchanges may be reduced by applicable restocking fees, return freight, non-refundable shipping charges, special handling fees, or other approved deductions.

Refunds are not processed until the returned product has been received, inspected, and approved.

  1. Warranty policy

Products sold through the Springdale Minpaco online catalogue are covered only by the applicable manufacturer’s warranty, if any.

Warranty coverage, timelines, repair options, replacement options, and approval requirements are determined by the manufacturer.

Springdale Minpaco may help customers submit warranty claims where possible, but warranty approval is not guaranteed and remains subject to the manufacturer’s policy.

Normal wear and tear, misuse, improper installation, improper maintenance, abuse, alteration, accidental damage, and use outside the product’s intended purpose may void warranty coverage.

  1. Product information policy

Springdale Minpaco makes reasonable efforts to provide accurate product information, pricing, images, descriptions, specifications, availability, and catalogue details.

Product images may be representative only and may not show the exact size, colour, packaging, model, or variation being purchased.

Customers should review the written product description, specifications, item number, size, quantity, and unit of sale before placing an order.

Springdale Minpaco is not responsible for errors in manufacturer descriptions, catalogue images, specifications, availability information, or pricing data. If an error is discovered, we may correct the error, contact the customer, modify the order, or cancel the affected item.

  1. Order acceptance and cancellation policy

An online order confirmation does not guarantee final acceptance of the order.

All orders remain subject to review, payment confirmation, product availability, pricing confirmation, shipping availability, and fraud prevention checks.

Springdale Minpaco may refuse, cancel, or modify any order for reasons including but not limited to:

  • product unavailability
  • pricing errors
  • product description errors
  • shipping limitations
  • payment issues
  • suspected fraud
  • supplier or manufacturer restrictions
  • minimum order requirements
  • product discontinuation
  • customer account issues

Customers may request cancellation of an order, but cancellation is not guaranteed once the order has been processed, shipped, billed, specially ordered, or released by the warehouse or manufacturer.

  1. Export policy

Products sold through the Springdale Minpaco online catalogue are intended for delivery and use within Canada.

Springdale Minpaco does not accept responsibility for products purchased for export outside Canada.

Customers who export products are solely responsible for compliance with all applicable export, import, customs, safety, regulatory, and legal requirements.

  1. Privacy policy

Springdale Minpaco values customer privacy and is committed to protecting personal information.

We collect, use, and disclose personal information only as reasonably required to process orders, respond to inquiries, manage customer accounts, arrange payment, provide shipping or pickup support, prevent fraud, provide customer service, complete returns, support warranty claims, and operate our business.

Personal information collected may include:

  • name
  • business name
  • billing address
  • shipping address
  • email address
  • phone number
  • order details
  • payment-related information
  • account information
  • communication history
  • information needed to process returns, exchanges, or warranty requests

Payment information may be processed securely through approved payment service providers. Springdale Minpaco does not intentionally collect or store full credit card numbers outside approved secure payment systems.

We may share limited customer information with service providers, payment processors, carriers, warehouses, suppliers, manufacturers, or other parties where necessary to process orders, deliver products, complete returns, support warranty claims, prevent fraud, or provide customer service.

We do not sell customer personal information.

We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, copying, or modification.

Customers may contact Springdale Minpaco to request access to, correction of, or information about their personal information, subject to legal and business recordkeeping requirements.

  1. Website use and account security policy

Customers may use the Springdale Minpaco online catalogue for lawful product browsing, quote requests, account use, and purchasing activity.

Customers agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, use another person’s account without permission, or use the site for unlawful or fraudulent purposes.

If customer login access is provided, the customer is responsible for keeping login credentials secure and for all activity under that account unless Springdale Minpaco is notified of unauthorized use.

Customers should contact Springdale Minpaco immediately if they believe their account access, password, or login credentials have been compromised.

  1. Limitation of liability

To the fullest extent permitted by law, Springdale Minpaco is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the online catalogue, product delays, product unavailability, shipping delays, carrier issues, pricing errors, product information errors, or products purchased through the catalogue.

Nothing in these policies limits any rights or remedies that cannot be limited under applicable law.

  1. Changes to these policies

Springdale Minpaco may update these online catalogue policies from time to time without prior notice.

The version posted on the Springdale Minpaco website or online catalogue at the time of purchase will apply to the applicable order, unless otherwise required by law or agreed to in writing by Springdale Minpaco.

  1. Contact information

For questions about online catalogue orders, product availability, shipping, pickup, returns, exchanges, warranty requests, or privacy matters, please contact:

Springdale Minpaco
151 Cpl. S. Bouzane Blvd.
Springdale, NL A0J 1T0

Phone: 709-673-3905
Email:nicksnow@springdaleminpaco.com
Website: www.springdaleminpaco.com
Online catalogue: shop.springdaleminpaco.com